Haiti Mobile And Broadband

Haitian mobile phone and internet company DIGICEL took a big hit Saturday; its fiber optic cables were cut off causing customers to go without internet access and unable to make or receive international phone calls following violent protest due to an increase in gas prices.

Besides its fiber optic cables being cut off, several DIGICEL offices were vandalized in the Port-au-Prince metropolitan area.

Early Sunday morning, Digicel Haiti CEO Marteen Boute, @mboute, posted this message on Twitter:

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Haitian consumers are complaining about mobile phone and mobile internet service in Haiti. So much so that the Haitian Prime Minister was summoned to the chamber of deputes to answer questions about mobile phone companies and the poor services they provide.

Question: What is your experience with Natcom or Digicel phone service in Haiti? Good or Bad?

If you are in Haiti you surely know about these problems:

1) You add minutes to your phone and when you decide to use those minutes, they disappear

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Many Digicel Haiti mobile customers are upset over the company's decision to block Voice over IP (VoIP) trafic to services like Viber, Tango and Nimbuzz. One customer has started an online petition. Over 400 people have already signed the petition which spreading quicky via social media...

Also read: Haiti - Digicel Now Blocking VoIP services like Viber, Tango and Nimbuzz

The petition, translated from French, says:

Following the decision of the Digicel to block the use of VOIP applications on the grounds that they are unlicensed.

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Digicel Haiti has just announced that they are now blocking some Voice over IP (VoIP) services like Viber, Tango and Nimbuzz that allow users to make Free PC to Mobile Calls and free mobile video calls over 3G, 4G, & WiFi... So if you were enjoying these VoIP services to communicate with family and friends inside/outside of Haiti, you are out of luck...

Many Haitians use these services to communicate with family and friends in Haiti and around the world... I know many people who use Tango, WhatsApp, and other services to stay in touch over long distances... So what happens now?

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If you were getting blank pages when trying to read The Haitian Internet Newsletter on your Samsung Galaxy S III or similar android mobile phone, the problem has been fixed.

I am so sorry... Some people complained about blank pages when visiting our newsletter site, however I saw it for the first time yesterday while browsing the site on a Samsung Galaxy S III.

Try reading this on your smartphone and let me know if you have any issues...

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For everyone who enjoyed the services of Voilà Comcel as their Haitian mobile network of choice, I have some bad news... Voilà no longer exists...

Diaspora San Kat la sanse tounen... Yon Diaspora San Rezo!

All Voila customers have been officially welcomed to the Digicel Network.

Side note: Voila Comcel has been a our sponsor for many years. And for that reason, We have always used Voilà as our preferred mobile network and have always recommended Voilà to our readers.

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We are quick to tell the Haitian authorities when they do wrong but we often lack the courage to congratulate them when they do right.

I have been in Haiti since July 11 and I have to admit, there are more police in the streets of Haiti now than ever before. I have never felt safer in Haiti.

I have not seen anything, I have not heard anything, and I've been all over the place.

A big shot out to police Chief Mario Andresol and the new Haitian Police graduates.

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