Digicel Haiti

Doing Business in Haiti -- Digicel Haiti CEO Marteen Boute says his company has become a prisoner of its own investment in Haiti due to the political situation in Haiti and the Haitian currency which keeps on loosing it's value.

"We are loosing more and more many but we have to keep investing because we invested for the long term," Boute said, "and it is not the kind of investment that one can put in a suitcase and take elsewhere."

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Haitian mobile phone and internet company DIGICEL took a big hit Saturday; its fiber optic cables were cut off causing customers to go without internet access and unable to make or receive international phone calls following violent protest due to an increase in gas prices.

Besides its fiber optic cables being cut off, several DIGICEL offices were vandalized in the Port-au-Prince metropolitan area.

Early Sunday morning, Digicel Haiti CEO Marteen Boute, @mboute, posted this message on Twitter:

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Haitian consumers are complaining about mobile phone and mobile internet service in Haiti. So much so that the Haitian Prime Minister was summoned to the chamber of deputes to answer questions about mobile phone companies and the poor services they provide.

Question: What is your experience with Natcom or Digicel phone service in Haiti? Good or Bad?

If you are in Haiti you surely know about these problems:

1) You add minutes to your phone and when you decide to use those minutes, they disappear

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Back in March 2017, I wrote an article about EDH, Haiti's electric company, who refuses to modernize their payment system. Finally, last week, they announced you can use now Digicel's MonCASH payment system to pay your electric bill... That's good... They listened!!!

Read the my previous article (in Haitian Creole): POUKISA Electricite d'Haiti (EDH) pa janm retire lajan ou peye a sou total facture kouran an?

"As to today, it is possible to use the MonCASH service to pay your EDH electric bills,"Digicel Haiti president Marteen Boute said in a press conference Wednesday, 04 Oct 2017.

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Natcom Internet is faster than Digicel and now they can brag about it... Natcom is the winner of the 2017 Speedtest Award for fastest mobile network speeds.

To win this award, Natcom achieved a Speed Score of 9.64, with average download speeds of 10.51 Mbps and average upload speeds of 4.24 Mbps on all mobile devices.

Digicel came at a mere 4.69 Speed score with a 5.03 download speed and a 1.58 upload stream.

Read the Speedtest Award Report for Haiti

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Look at this photos... Many big businesses like NATCOM, DIGICEL, Marriott Hotel, Sogebank, Behrmann Motors and AutoMeca were sprayed with bullets early morning Friday, 24 Jun 2016...

KREYOL: PHOTOS: Haiti - Bandi ak zam tire sou NATCOM, DIGICEL, Marriott Hotel, Sogebank, Behrmann Motors, AutoMeca... Gade trou bal yo... Kisa ou panse de sa???

Here are some photos of the bullet holes from the incident:

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Haiti mobile phone company DIGICEL announced a rate increase that they attribute to the recent depreciation of the Haitian gourde compared to the US dollar...

KREYOL: Haiti Mobile - DIGICEL anonse li pwal OGMANTE pri apel li yo... Lajan Americain an monte pitit... LOL... ou panse se pri DIRI selman ki tap monte??? Kisa ou panse de sa???

According to Digicel, they have lots of expenses in U.S. dollars and they have not increased their rates in the nine years they've been in Haiti.

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Good news for Haitian mobile phone uses... Haiti's Telecommunication regulator CONATEL has ordered mobile giant DIGICEL to restore all blocked Voice over IP (VoIP) apps like Tango, Skype, Viber, MagicJack etc and Immediately...

According to Haiti news reports all the DIGICEL VoIP services were supposed to be restored by midnight Wednesday, 16 Jul 2014, by midnight, almost a month after the mobile and broadband service provider devided to block all voice over IP apps on its network.

What do you think about that?

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Many Digicel Haiti mobile customers are upset over the company's decision to block Voice over IP (VoIP) trafic to services like Viber, Tango and Nimbuzz. One customer has started an online petition. Over 400 people have already signed the petition which spreading quicky via social media...

Also read: Haiti - Digicel Now Blocking VoIP services like Viber, Tango and Nimbuzz

The petition, translated from French, says:

Following the decision of the Digicel to block the use of VOIP applications on the grounds that they are unlicensed.

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Digicel Haiti has just announced that they are now blocking some Voice over IP (VoIP) services like Viber, Tango and Nimbuzz that allow users to make Free PC to Mobile Calls and free mobile video calls over 3G, 4G, & WiFi... So if you were enjoying these VoIP services to communicate with family and friends inside/outside of Haiti, you are out of luck...

Many Haitians use these services to communicate with family and friends in Haiti and around the world... I know many people who use Tango, WhatsApp, and other services to stay in touch over long distances... So what happens now?

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